Top 6 Best CRM Apps For Small Businesses

The customer relationship management (CRM) software will be an all-in-one tool for small businesses. The CRM tools will help small businesses to manage everything from pre-sales to after-sales.  

Many SaaS-based CRM software vendors deliver their tools to small and medium-sized businesses. It is very easy to find the best pizza in town which costs around $10. But it is a challenging task for small businesses to find the best CRM software for SMEs which is costlier and has a tremendous impact.  

We have a team of software experts that have analyzed the top CRM vendors based on their features, pricing, and other aspects. After evaluating each aspect of the CRM software vendor, they have made a list of the best 6 CRM applications. 

1. Zoho CRM

Zoho CRM is one of the best CRM software solutions that helps you to deliver a top-notch customer experience. This CRM tool will have features that your business needs to gather leads, nurture them, engage your customers and increase your conversion rate. Zoho CRM is a robust tool for businesses of all sizes, types, and industries to enhance their CRM processes. This CRM software for small businesses will help users to adapt to the system quickly and result in a higher ROI. This CRM tool will allow you and your teams to access the system from anywhere to accomplish the task on the go. Furthermore, this CRM tool will have automation integrated into the system to reduce the workload on your marketing, sales, and customer support team. The business leaders can have a real-time overview of their team's performance to make strategic changes in the workflow.   

2. Pipedrive CRM

Pipedrive CRM is an all-inclusive sales tool that helps businesses to increase their revenue. This CRM tool is an idea of salespeople; hence they have considered all the parameters that sales will need to enhance their business. This CRM tool will allow businesses to create a sales pipeline, evaluate the progress, and automate the business growth. Pipe drive CRM will help you to customize the sales pipeline as per your requirement and have a visual representation of it. Moreover, this CRM tool will allow your teams to seamlessly collaborate between the marketing, sales, and after-sales teams.  

3. HubSpot CRM

HubSpot is one of the best CRM tools for small businesses that have advanced tools to enhance their processes. This best CRM software has an easy-to-use user interface that makes your teams' job easier and quicker. HubSpot is CRM software that allows your business to get real-time visibility into your customer accounts. This software solution will help businesses to have a visual real-time dashboard to track the performance of the entire sales operations. It is a robust tool for business owners to create a delightful customer experience for their clients.  

4. Zendesk CRM

Zendesk CRM is the best CRM software that will help businesses to create personal relationships with their clients. This CRM tool will assist you to manage your customer’s database with ease right from presales to sales. As a result, your business will have an overview of your customer journey and purchase history to understand their preferences. Zendesk CRM is one of the top CRM tools that will help businesses automate prospecting and lead generation. Moreover, it has an aesthetic and visual dashboard that can be customized as per your business requirement.  

5. Freshsales

Freshsales is one of the top CRM software that helps you to boost your revenue by driving you more sales. This CRM tool will help you personalize customer engagement and reduce your sales cycle. Fresh Sales will help businesses to get an in-depth analysis of their customer account and close sales quickly. Moreover, it is an advanced tool that will help you reduce the IT complexity on your teams and handle everything at the back end. This CRM software will help you gather better prospects and generate better sales opportunities. This software solution will have an AI-based tool integrated into the system to make the most of your customer database.  

6. Salesforce

Salesforce is a top customer relationship management software that helps businesses to deliver a top customer experience. This is a cloud-based CRM solution that helps businesses to manage their operations on a single platform to avoid errors. Furthermore, Salesforce is a scalable and flexible CRM software solution that suits businesses of every size and type. Salesforce CRM for small businesses is a perfect tool for SMEs to manage their sales, presales, and after-sales. Furthermore, the customer 360-degree feature of this CRM software will get you an overview of their customer accounts.  


Many cloud-based CRM software vendors have all the advanced tools in their systems. We have evaluated and made a list of the top 6 CRM software for small businesses. Hope you will find this helpful.